Thanks for your help with the Chicago office! You may have heard that we nabbed the hacker: it was the same guy who was e-stalking Kathy Wright.

But beyond that, it seems like there are a number of personal security breaches in the firm. It’s high time we planned an education session to get everyone on board with the new policy. Your next major task will be to put a brief presentation for the staff, accompanied by a quick-reference guide.

Before you get started on that, though, I need you to cover the help desk for a shift. We’ve consolidated our service desk for all four branches, and I’d like to have our best people working the lines while we’re cleaning out the bugs. Rather than just advising on responses, this time you’ll have to respond to the incidents yourself. I’m sure this experience will give you some good ideas on what areas you’ll need to focus on for the security awareness program.

I’ll give you more details on that, though, as they develop.

Thanks for covering the help desk!

IT Director

Education is the art of making man ethical. – G.W.F. Hegel